How to Order

We offer free shipping in Canada over $199. We use the most affordable method available as we work with multiple carriers to get the best price.

We can often ship the same day we receive an order although we cannot guarantee this. If you do require rush shipping we can accommodate this but you will need to call us to set up. If you need a shipping option faster than what we might use by default there may be an additional charge.  

All of our prices are quoted in Canadian dollars. (CAD) for accurate currency conversion please go to the bank of Canada currency converter here.
We have shipping charges set for Canadian provinces on most items and US purchase up to $500 value. If there is no shipping cost for an item (usually full drum kits or high value gear requiring special packaging and shipping options) we will have to calculate it and send an invoice with the shipping rate. 

If this is your case please send an email with your shipping address and the item information using the contact us button below. We will get back to you within a few hours during our stores operating hours.

Returns

Please contact us via email prior to returning anything to avoid delays or misunderstandings.

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Buyer receives full refund in their original payment method less any actual shipping costs that may have been incurred even if purchased with "Free Shipping".  Customer is also responsible for return shipping costs and proper packing and insurance to make sure it arrives safely, we will not be responsible for damage or loss resulting from return shipping.

We retain the right to retain a 5% restocking charge for unopened items in original packaging. If the item has been opened and/or shows some use then we will charge a 10% restocking fee.

Used and Vintage items have a 7 day return window. New items purchased at regular price can be returned up to 30 days. Discounted, sale items, blow outs or anything sold at a discount are final sale - no returns.

Consignment items have limited return privileges. If you are unsure please inquire before buying a used item from our website.