Vic Firth American Custom

If you live in the Ottawa area you can buy on line and choose the pick up instore option. We will email you to let you know your item is ready for you usually within 30 minutes.

We offer free shipping in Canada over $199 on most items. You will see a notification that you have qualified for free shipping at the top of the page

We use the most affordable method available as we work with multiple carriers to get the best price.

We can often ship the same day we receive an order although we cannot guarantee this. If you do require rush shipping we can accommodate this but you will need to call us to set up. If you need a shipping option faster than what we might use by default there may be an additional charge.

If there is no shipping cost for an item (usually full drum kits or high value gear requiring special packaging and shipping options) we will have to calculate it and send an invoice with the shipping rate.

If you are in a country that requires a shipping quote please provide your complete shipping address and the item information using the contact us button below. We will get back to you within a few hours during our stores operating hours.

Many new brands we carry only allow us to sell within Canada. Used equipment is available to ship worldwide. Please contact us if you have questions.

Financing is provided by Affirm (formerly PayBright)* in Canada. Simply select Affirm in the payment screen during checkout to go through the simple one page credit application.

US customers can visit us on Reverb and use Affirm for financing options.

We also offer instore layaway plans with zero cost.

We are constantly looking for safe and affordable ways to help you finance your purchases at Dave's Drum Shop.

A purchase made using financing are not eligible for return although products are still guaranteed when applicable.

*Financing services are a contract between the purchaser and the financing company, we are not able to resolve issues on your behalf after the financing agreement has been completed

Please contact us via email prior to returning anything to avoid delays or misunderstandings. General Terms Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described. Fees and Charges Buyer receives full refund in their original payment method less any actual shipping costs that may have been incurred even if purchased with "Free Shipping". Customer is also responsible for return shipping costs and proper packing and insurance to make sure it arrives safely, we will not be responsible for damage or loss resulting from return shipping. We retain the right to retain a 5% restocking charge for unopened items in original packaging. If the item has been opened and/or shows some use then we will charge a 10% restocking fee. Used and Vintage items have a 7 day return window. New items purchased at regular price can be returned up to 30 days. Discounted, sale items, blow outs or anything sold at a discount are final sale - no returns. Consignment items have limited return privileges. If you are unsure please inquire before buying a used item from our website.